Frequently Asked Questions?

Do I need to prove my eligibility again if I am applying online?

Not if you already hold a Senior Railcard that was issued by our online service. Please note that Railcard issued at a station cannot be renewed online. You will need to create an account and purchase a new Railcard.

To buy a new Railcard, please go to the website homepage, click ‘Buy Now’ and follow the instructions on the screen. You will be asked to provide either a passport or driving licence or EEA National Identity Card number and you will also need a digital passport-style photo if you have selected ‘Digital’ under ‘Choose the type of Railcard you would like’ section.