Frequently Asked Questions?

My download code won’t work

If your download code isn’t working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one. 

If you have purchased your Railcard from the Railcard website you will need to click 'Manage my Railcard' on the website or homepage to log in to your account. Once logged in, please click ‘Get a new download code’ to generate a new download code. You can now use this new download code to add your Railcard to a new device.

If you are asked to remove 1 device, click the Bin icon next to the device you want to remove your Railcard from and then click 'Remove'. The system will generate a new download code for you which can now be used to add your Railcard to your device.

If the problem persists, please contact the customer services team on 0345 3000 250.

Click here for the step by step guide on how to generate a new download code.