Frequently Asked Questions?

Why has my Railcard been blocked?

If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you.

During this period, your Railcard will no longer be valid for travel.

If your Railcard has been blocked, you will need to contact our customer support team on 0345 3000 250.

**Excessive device changing can result in a Railcard being blocked**